Returns, Refunds, Warranty and Dispute Resolution Policy

Albert L. Crush Co. ALCCO LLC, d/b/a Albert L. Crush Company 6303 Midland Industrial Drive, Shelbyville, Kentucky 40065 · (502) 633-2728

Effective date: August 3, 2026

This Policy applies to all purchases from Albert L. Crush Co. Please read Sections 4, 8, 9, 13 and 14 carefully — they describe goods that cannot be returned, limits on warranties and liability, charges on returned checks, and how disputes are resolved.

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1. Scope and acceptance

This Policy governs returns, refunds, exchanges, warranty claims, cancellations, dishonored payments and the resolution of disputes relating to goods and services sold by ALCCO LLC, d/b/a Albert L. Crush Company ("Albert L. Crush Co.," "we," "us," or "our") to any customer ("you" or "Customer").

By purchasing goods or services from us — whether at our counter, by telephone, by written order, or by paying an invoice through our online customer portal — you accept this Policy as part of the terms of that purchase.

Where a separate signed written agreement exists between you and Albert L. Crush Co. and its terms conflict with this Policy, the signed agreement controls as to the conflicting terms only. In all other respects this Policy applies.

2. Definitions

"Proof of purchase" means the original counter receipt, the invoice we issued for the transaction, or a transaction record we are able to verify in our own business records.

"Original condition" means unused, uninstalled, undamaged, uncontaminated, complete with all original parts, tags, instructions and packaging, and in resalable condition as determined by our inspection.

"Custom or fabricated goods" means goods cut, crimped, assembled, machined, modified or otherwise made to your specification, including hydraulic hose assemblies made to a length or end configuration you specified.

"Special-order goods" means goods we do not ordinarily stock and that we obtained from a supplier specifically to fill your order.

3. Standard returns

3.1 Return window

Returns of eligible goods are accepted for thirty (30) calendar days from the date of purchase shown on the proof of purchase. The date of purchase is the date the goods were delivered to you or picked up by you, not the date any invoice for those goods was paid.

3.2 Condition required

To be eligible for return, goods must be in original condition as defined in Section 2. Goods that have been used, installed, cut, crimped, drilled, painted, disassembled, exposed to fluids or contaminants, or otherwise altered or damaged after leaving our premises are not eligible for return.

We inspect all returned goods. We may decline a return, in our reasonable judgment exercised in good faith, if the goods are not in original condition.

3.3 Proof of purchase required

Proof of purchase is required for every return. We may decline a return where proof of purchase cannot be produced or verified.

3.4 Restocking charge

Returned goods are subject to a restocking charge of twenty percent (20%) of the purchase price, plus any non-refundable charge imposed on us by our supplier in connection with the return.

The restocking charge will be disclosed to you before the return is processed and will be deducted from any refund or credit issued. We may waive or reduce the restocking charge in our sole discretion; doing so on one occasion does not waive our right to apply it on any other occasion.

The restocking charge does not apply to goods returned because they are defective or non-conforming and accepted by us as such under Section 7.

4. Goods that are not eligible for return

Except where the goods are defective and Section 7 applies, the following are not returnable:

1. Custom or fabricated goods, including hydraulic hose assemblies cut and crimped to your specified length or end configuration. These are made to your dimensions, have no resale value to us, and cannot be returned to our supplier.
2. Cut-to-length goods, including hose, belting, chain, rope, tubing, shafting and key stock cut from bulk stock to a length you specified.
3. Special-order goods, which may be returned only where our supplier will accept the return from us, and then only subject to Section 3.4.
4. Goods sold as-is, closeout, clearance, surplus or used, where identified as such at the time of sale.
5. Electrical components and electronic controls that have been energized, wired or installed.
6. Hazardous materials, chemicals, adhesives, lubricants and aerosols whose containers have been opened, or whose return or transport is restricted by law or regulation.
7. Goods that are unsafe, contaminated or unsanitary to handle, or whose condition prevents us from determining whether they are in original condition.
8. Goods presented for return after the thirty (30) day window in Section 3.1.

We may, in our sole discretion, accept a return that falls outside these rules as an accommodation to a customer. Doing so on one occasion does not waive this Policy or create any obligation to do so again.

5. How to make a return

Returns are handled at our counter at 6303 Midland Industrial Drive, Shelbyville, Kentucky, during our regular business hours, or by prior arrangement by telephone at (502) 633-2728.

You are responsible for returning the goods to us and for any freight, shipping or handling cost of doing so, except where the goods are defective and Section 7 applies. Risk of loss on goods being returned remains with you until we take physical possession of them.

Please bring the goods, the proof of purchase, and — where the goods are claimed to be defective — a description of the failure and the conditions under which it occurred.

6. Refunds

6.1 Form of refund

Where a return is accepted, we will issue, at our option, a refund, a credit to your account with us, an exchange for equivalent goods, or a combination of these.

6.2 Method of refund

Where you paid by credit card or debit card, any refund will be issued to the same card used for the original purchase, in accordance with the policies of our payment processor and the applicable card networks. Where the original card is closed, expired or otherwise unavailable, or where our payment processor's policies or applicable card-network rules permit or require another method, we will issue the refund by the method those policies allow.

For all other methods of payment, including cash, check and electronic bank transfer, we reserve the right to issue any refund by the method of payment we select, including cash, business check, or credit to your account with us, regardless of the method by which you originally paid.

6.3 Timing

Approved refunds are processed within ten (10) business days of our acceptance of the returned goods. Refunds issued to a payment card or bank account may take additional time to appear, depending on your card issuer or financial institution, and that additional time is outside our control.

6.4 Amount

Refunds are calculated on the price actually paid for the returned goods as shown on the proof of purchase, less the restocking charge under Section 3.4 and less any freight, delivery or service charges, which are not refundable. Sales tax is handled under Section 11.

7. Defective and non-conforming goods

7.1 Notice

If goods are defective or do not conform to your order, notify us promptly, and in any event within thirty (30) days of the date of purchase or, for a defect not reasonably discoverable on inspection, within thirty (30) days of the date you discovered or should have discovered it. Continued use of goods after a defect is discovered may prevent us from assisting you and may affect the manufacturer's willingness to honor its warranty.

7.2 Our remedy options

Where we determine that goods sold by us are defective or non-conforming, we reserve the option, at our sole election, to:

1. replace the goods with equivalent goods; or
2. refund the purchase price, subject to Section 6; or
3. direct you to the manufacturer and assist you in presenting a warranty claim under the manufacturer's own warranty, where the goods are covered by a manufacturer's warranty.

The election among these three remedies is ours, not yours. These are your exclusive remedies for defective or non-conforming goods, subject to Section 8 and to any right you may have that cannot be limited or waived under applicable law.

7.3 Cause of failure

We may inspect, test, or return to the manufacturer any goods claimed to be defective in order to determine the cause of the failure. Where inspection establishes that the failure was caused by misuse, misapplication, over-pressurization, improper installation, incompatible fluids, abrasion, ordinary wear, accident, alteration, or use outside the manufacturer's published ratings, the goods are not defective for purposes of this Section, and any return will be governed by Sections 3 and 4 instead.

7.4 Application and selection

You are responsible for selecting goods suitable for your application and for verifying pressure ratings, temperature ratings, chemical compatibility, dimensions and regulatory requirements before use. Where we suggest a part, a substitute or a cross-reference, we do so as an accommodation based on the information you give us. Unless we have expressly agreed in a signed writing to specify or engineer a system for you, the final determination of suitability for your application is yours.

8. Warranties

8.1 Manufacturer warranties

Goods we sell are covered by the warranties, if any, offered by their manufacturers. To the extent those warranties are assignable, we assign them to you. We will identify the manufacturer and assist you in presenting a claim, but we do not assume, extend, enlarge or guarantee any manufacturer's warranty.

8.2 Disclaimer

9. Limitation of liability

10. Order cancellation

Quotations. A quotation is not a reservation of inventory and is not a binding price until we confirm it. Quotations may be withdrawn or revised at any time before acceptance.

Stock orders. An order for goods we hold in stock may be cancelled at no charge at any time before the goods are picked up, delivered or shipped.

Special orders and custom or fabricated goods. Once we have placed a special order with our supplier, or once fabrication of custom goods has begun, cancellation is subject to our supplier's cancellation terms and to our recovery of costs already incurred, including materials consumed and labor performed. We will tell you what those charges are before we act on a cancellation request.

Cancellation by us. We may cancel an order, and will refund any amount you have paid on it, where goods become unavailable, where a price or description was stated in error, or where we reasonably believe the order is fraudulent or unlawful.

11. Sales tax and exemption certificates

Refunds of Kentucky sales tax are made only where sales tax was actually charged and collected on the original transaction, and are calculated on the refunded amount.

Where you have claimed exemption from sales tax, you are responsible for providing and keeping current a valid Kentucky exemption certificate. If tax was charged because a valid certificate was not on file at the time of sale, we will refund the tax on presentation of a certificate valid as of the date of the original transaction, to the extent permitted by Kentucky law and within the period Kentucky law allows.

12. Payment disputes and chargebacks

If you believe an invoice or a charge is incorrect, contact us at (502) 633-2728 before initiating a dispute or chargeback with your card issuer or bank. We will review any billing question promptly and in good faith.

Initiating a chargeback on a charge that is valid under this Policy — for example, on custom or fabricated goods that are not returnable under Section 4 — does not alter your obligation to pay for goods delivered. We reserve all rights to recover amounts properly owed, together with the costs and fees described in Section 14.5.

13. Returned checks and dishonored payments

13.1 Bad check handling fee

If any check, draft or electronic payment you give us is returned or dishonored by your bank for any reason — including insufficient funds, a closed account, a stop payment order, an uncollected or frozen balance, a missing or unauthorized signature, or a returned ACH or electronic debit — you will be charged our posted bad check handling fee of FIFTY DOLLARS ($50.00) for each returned item.

This fee is posted at our place of business and is charged in addition to the face amount of the returned item.

13.2 Additional amounts recoverable

The bad check handling fee in Section 13.1 does not limit our right to recover, in addition to that fee and to the face amount of the returned item:

1. any charge our own bank imposes on us as a result of the returned or dishonored item;
2. any fee a county attorney is authorized to charge the maker under KRS 514.040(5) or any successor provision;
3. interest on the unpaid balance at the rate stated on the invoice or, if none is stated, at the highest rate permitted by Kentucky law; and
4. our costs of collection and attorney's fees as provided in Section 14.5.

13.3 Payment on a returned item

Following a returned or dishonored item, we may require that the balance owed, together with the fee and amounts in Sections 13.1 and 13.2, be paid in cash, by certified or cashier's check, or by another guaranteed form of payment, and we may decline to accept checks from you on any future transaction.

13.4 Notice, criminal referral and account status

We may give notice of a dishonored item and pursue any civil or criminal remedy available under Kentucky law, including KRS 514.040 (theft by deception) and referral to the Shelby County Attorney's cold check program. Under KRS 514.040, notice of a bank's refusal to honor an item may be sent to the address on the item or the address you gave us when you issued it, is deemed received seven (7) days after mailing, and you have ten (10) days after receiving that notice to make the item good.

A returned or dishonored item may also result in suspension of your account, cancellation of open orders, and forfeiture of any credit terms extended to you.

13.5 Goods not paid for

Goods delivered against a check or electronic payment that is later dishonored are not paid for. Title to those goods does not pass until we have received good funds, and nothing in this Section limits any right we have to recover the goods or their price.

14. Dispute resolution

The parties intend that disputes be resolved quickly, at the lowest cost, and as close to home as possible. The following steps apply in order.

14.1 Direct discussion

Before commencing mediation or litigation, the party raising a dispute shall give the other party written notice describing the dispute, the amount at issue, and the resolution sought. The parties shall then attempt in good faith to resolve the dispute by direct discussion for a period of thirty (30) days from the date the notice is received.

Notice to us shall be sent to: Albert L. Crush Co., 6303 Midland Industrial Drive, Shelbyville, Kentucky 40065.

14.2 Mediation

If the dispute is not resolved under Section 14.1, the parties shall submit the dispute to non-binding mediation before a single mediator before either party commences litigation.

• The mediation shall take place in Shelby County, Kentucky, unless the parties agree in writing to another location or to mediation conducted remotely.
• The mediator shall be selected by mutual agreement. If the parties cannot agree within fourteen (14) days, either party may apply to the Shelby Circuit Court, or to a recognized mediation service agreed by the parties, to appoint a mediator.
• The parties shall share the mediator's fees and administrative costs equally, subject to Section 14.5.
• Mediation shall be commenced within sixty (60) days of the demand and completed within ninety (90) days, unless the parties agree otherwise in writing.
• Everything said, produced or offered in the mediation is confidential and inadmissible in any later proceeding to the fullest extent permitted by law, including under KRS 336.153 and Rule 408 of the Kentucky Rules of Evidence.

Completion of mediation is a condition precedent to filing suit, except as provided in Section 14.3.

14.3 Exceptions to the mediation requirement

Section 14.2 does not apply to, and either party may proceed directly to court for:

1. an action to collect an undisputed amount owed for goods delivered, including any amount owed under Section 13;
2. an application for a temporary restraining order, injunction or other provisional remedy;
3. an action to enforce a security interest, materialman's lien or statutory lien;
4. a claim brought in small claims court within that court's jurisdictional limit; or
5. any claim as to which the applicable statute of limitations would expire before mediation could be completed, provided the filing party promptly moves to stay the action pending mediation.

14.4 Venue, jurisdiction and governing law

This Policy and every transaction governed by it are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws rules, and including the Uniform Commercial Code as adopted in Kentucky (KRS Chapter 355). The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any action or proceeding arising out of or relating to this Policy, or to any goods or services sold by Albert L. Crush Co., shall be brought exclusively in the state courts located in Shelby County, Kentucky. Each party irrevocably consents to the personal jurisdiction of those courts and waives any objection based on venue, inconvenient forum, or lack of personal jurisdiction.

Any action or proceeding that is subject to exclusive federal jurisdiction, or that is otherwise properly brought in or removed to federal court, shall be brought exclusively in the United States District Court for the Western District of Kentucky, and each party irrevocably consents to the jurisdiction and venue of that court and waives any objection to it, including any objection based on inconvenient forum.

14.5 Attorney's fees and costs

In any dispute, mediation, action or proceeding arising out of or relating to this Policy, to any goods or services sold by Albert L. Crush Co., or to the collection of any amount owed to Albert L. Crush Co., the Customer shall pay Albert L. Crush Co.'s reasonable attorney's fees, expert fees, mediator's fees, court costs, collection costs and other costs of enforcement, in addition to any other relief awarded, to the fullest extent permitted by law.

Without limiting the foregoing, where we place a past-due account with an attorney or a collection agency, you shall be responsible for our reasonable attorney's fees and collection costs, together with interest on the past-due balance at the rate stated on the invoice or, if none is stated, at the highest rate permitted by Kentucky law.

If a court of competent jurisdiction determines that this Section is unenforceable as written, it shall be enforced to the maximum extent permitted by law, including, if required, as a provision awarding fees and costs to the prevailing party.

14.6 Time to bring a claim

To the fullest extent permitted by law, any claim arising out of or relating to a purchase from Albert L. Crush Co. must be commenced within one (1) year after the cause of action accrues, or it is permanently barred.

15. General

Severability. If any provision of this Policy is held unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed. The remainder of this Policy remains in full force.

No waiver. Our failure to enforce any provision of this Policy on any occasion is not a waiver of that provision or of our right to enforce it later.

Changes. We may revise this Policy at any time. The version in effect on the date of your purchase governs that purchase. The current version is posted at www.albertcrush.net and is available at our counter on request.

Entire policy. This Policy, together with our invoice terms and any signed agreement between us, states the entire understanding between you and Albert L. Crush Co. concerning returns, refunds, warranties, dishonored payments and dispute resolution, and supersedes any prior or contemporaneous statement or understanding on those subjects.

Effective date. This Policy is effective August 3, 2026.

16. How to reach us

Albert L. Crush Co. 6303 Midland Industrial Drive Shelbyville, Kentucky 40065 Telephone: (502) 633-2728 Hours: Monday–Friday 8:00 a.m. – 4:30 p.m.; Saturday 8:00 a.m. – 12:00 p.m.; closed Sunday Web: www.albertcrush.net